Refund & Return Policy

We Want You to Love Your Purchase

At TresorDecors, customer satisfaction is our priority. We hope you love every piece you receive, but if something is not quite right, we are here to help.

Please review our return and refund policy below to understand the process and requirements.

1. Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must include original tags and packaging.
• The item must not have any stains, damage, odors, or signs of wear.
• Proof of purchase or order information is required.

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Items marked as final sale
• Gift cards
• Items that have been worn, washed, altered, or damaged

3. How to Request a Return

To start a return, please contact our customer service team:

Email: service@tresordecors.com

Please include:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning items. TresorDecors is not responsible for return packages lost during transit.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

If your return is approved:

• Your refund will be processed to the original payment method.
• Refunds are typically completed within 5–10 business days after approval.
• Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and photos showing the issue. We will review your request and work to resolve the problem as quickly as possible.

7. Exchanges

At this time, we recommend returning the original item and placing a new order for the desired item, size, or style.

This allows you to receive your preferred item as quickly as possible.

8. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: service@tresordecors.com

We appreciate your understanding and support. Thank you for choosing TresorDecors.